How do you reset an employee password?

Need help resetting your password or an employee's password? This article can help!

If an employee needs their password to be reset, the Account Owner, Admins or Employee can reset their password with the steps below.

Step 1:

1. Go to the Done Desk website
2. Click “Login”
3. Click “Forgot Password?”
4. Enter employee’s email address listed in Done Desk
   NOTE: If the email address is not in Done Desk, the password reset will not occur.
   Click “Submit”

Step 2:

The employee will receive an email with a password reset link.  If the employee does not receive the email, the Account Owner and Admins can access the password reset link on their account with the steps below.

1. Log in to the Done Desk
2. Go to “Employees”
3. Click “Employee Records”
4. Click the employee’s name
5. Scroll to “Password Reset URL”
   NOTE: This will only appear after the password reset request has been sent and will only work once.
6. Copy the link
7. Send it to the employee directly or open on a window they are able to access