How do you make an employee an admin?

Learn how to quickly provide Admin privileges to any Employee

Employees are able to quickly gain or lose admin privileges with the steps below by the Account Owner and Admins.  

Method 1 (Employee Not Previously Invited to Done Desk)

1. Login to Done Desk
2. Go to “Employees”
3. Click “Employee Records”
4. Create their employee record
5. Check the box next to “Make Admin”
6. Click “Send Invite” 

Method 2 (Employee has Accepted Invitation to Done Desk)

1. Login to Done Desk
2. Go to “Employees”
3. Click “Employee Records”
4. Find their name
5. Flip the switch under “Admin?”
6. Confirm