Learn how to create your own courses with quiz questions in this article to train your people!
The Account Owner and Admins are able to create courses to train employees on practice policies and procedures with these steps:
- Login to Done Desk
- Go to “Training”
- Click “Courses”
- Click “+New Course” on the upper, right
- Complete the fields & Upload your content
- Save it
To Add A Quiz:
After you've made your course, save it and return to the main Courses page. Find your new course. Click the blue title of your course (not the blue button, the actual name/title.)
Scroll down, and find the left-hand side box that's titled "Test Questions." Click "+New Question"